This Payment & Refund Policy explains how we handle payments for our landscape services and the conditions under which refunds or credits may be issued. Our landscape company provides garden landscape design, yard landscaping, and outdoor landscape services. Please review this policy carefully before engaging our landscaping contractors.
Payment Methods
We accept payments via major credit cards, debit cards, bank transfers, and cash. Specific payment options will be provided to you when we issue your service proposal and agreement. We do not store your payment card information on our systems; all transactions are processed through secure, third‑party payment processors. Payment must be made in US dollars unless otherwise agreed in writing.
Payment Schedule
For most landscape projects, we require a deposit to secure your booking and cover initial material costs. The deposit amount will be specified in your service agreement. The remaining balance is typically due upon completion of the work, or in installments as outlined in your project milestone schedule. For ongoing maintenance services, we may bill on a monthly or per‑visit basis with payment due within a specified number of days from the invoice date.
Late Payments
If payment is not received by the due date, we may charge a late fee as specified in your agreement. We may also suspend or cease providing our landscape services until the outstanding balance is paid in full. You will be notified of any overdue amounts and given a reasonable opportunity to remedy the situation before we take further action. Extended non‑payment may result in referral of the matter to a collections agency or legal proceedings.
Cancellation by Client
You may cancel your scheduled landscape services appointment or a project in progress by providing written notice. The cancellation terms depend on the timing and the nature of the work:
- For new consultations or estimates: Cancellation with at least 48 hours’ notice will not incur a fee.
- For confirmed projects: If you cancel after work has begun, you will be responsible for payment for all work completed and materials already purchased or prepared for your project.
- For ongoing maintenance contracts: You may cancel with a minimum of 30 days’ written notice as specified in your contract. Any prepaid but unused services may be refunded or credited at our discretion.
If you cancel without providing the required notice, we may retain the deposit to cover scheduling and administrative costs.
Cancellation by Us
We reserve the right to cancel or reschedule your landscape services due to inclement weather, emergency situations, or other circumstances beyond our reasonable control. In such cases, we will work with you to find a mutually agreeable alternative date. If we are unable to reschedule and you do not wish to proceed, any payments made for services not yet rendered will be refunded in full.
Refunds and Credits
Refunds are issued at our discretion and in accordance with the following guidelines:
- If you have paid for services that we are unable to provide due to our own failure, you will receive a full refund for those services.
- If you are dissatisfied with the quality of our landscape services, please notify us within a reasonable time after completion. We will make reasonable efforts to address your concerns through corrective work. If corrective work is not feasible or does not resolve the issue, we may offer a partial refund or credit toward future services, depending on the circumstances.
- Refunds are not provided for completed services that you simply decide you no longer want, unless we have clearly failed to meet the agreed scope of work.
- For maintenance contracts, unused prepaid visits may be refunded on a pro‑rata basis upon cancellation, subject to the notice period.
Refunds will be processed using the same payment method used for the original transaction, and may take several business days to appear in your account.
Disputes and Chargebacks
If you believe a charge is incorrect, please contact us directly before initiating a chargeback with your bank. We will work with you to resolve any billing issues promptly. Unauthorized chargebacks may result in additional fees and may affect our ability to provide future services to you.
Changes to This Policy
We may revise this Payment & Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Any changes will apply to new services and payments made after the effective date, unless otherwise required by law. We encourage you to review this policy periodically.